Cookie Policy

Effective: 3.3.2023

Last updated: 2.29.2024

 

This cookie policy is for our Playmaker University Learning Management System. The LMS may use cookies. Cookies are text strings created by a web server and stored on the hard disk of your computer or any other device used by the user to have access to the Internet (smartphone, tablet) before being retransmitted to subsequent access of the user to the Internet. Cookies allow Us to collect information about user navigation on a website, for example to remind language preferences or the currency used for a purchase, and propose them to the next visit to facilitate the use of the website.

Cookie Duration

  • Session Cookies: These cookies are temporary and expire once you close your browser (or once your session ends).
  • Persistent cookies: This category encompasses all cookies that remain on your hard drive until you erase them or your browser does, depending on the cookie’s expiration date. All persistent cookies have an expiration date written into their code, but their duration can vary.

Cookie Provenance

  • First-party cookies: These cookies are put on your device directly by the LMS.
  • Third-party cookies: These cookies are placed on your device, not by the LMS, but by a third party.

Purpose of Cookies

The cookies that may be used by the LMS are categorized as follows on the basis of their purpose

  • Technical cookies: Are those used for the sole purpose of carrying out the transmission of certain information or that are essential for you to browse the website and use its features, such as accessing secure areas of the website. The LMS may use the following types of technical cookies:
    • Session Cookies: Contain information that is stored in a temporary memory location and then subsequently deleted after the session is completed or the web browser is closed.
    • Security Cookies: used to authenticate users and prevent security risks.
    • Preference cookies: Also known as “functionality cookies,” these are used to remember choices you have made in the past, like what language you prefer, what region you would like weather reports for, or what your user-name and password are so you can automatically log in. None of this information can be used to identify you.
    • Statistics cookies: Also known as “performance cookies,” these cookies collect information about how you use the LMS, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and anonymized. The sole purpose of these cookies is to improve the LMS functions and user experience. This may include cookies from third-party.

Your Rights to Object and Refuse Cookies

When accessing the LMS, a banner that contains basic info about the use of cookies on the LMS is shown to you. If you close the banner or you continue browsing the LMS by accessing another section of the LMS, you consent to the use of mandatory cookies. A technical cookie is used to remember your consent to the cookies.

You may object to cookies being recorded on your hard disk by setting your browser to disable cookies. However, please note that after doing so, certain web pages may not perform as expected. Use the links below for more information on this process for each of the LMS’s supported browsers: Apple Safari, Google Chrome, Microsoft Edge, Microsoft Internet Explorer, Mozilla Firefox, Opera, Android (Chrome), iPhone or iPad (Chrome), iPhone or iPad (Safari)

 

The features of the cookies used on the Playmaker University LMS powered by Docebo are described in the following table:

COOKIE NAME

TYPE

PROVENANCE

DURATION

MORE INFORMATION

YII_CSRF_TOKEN

Security

First Party

Session

Used to prevent cross site request forgery exploits

backend_*_*_*_saas

Session

First Party

Session

Used to identify AWS region

docebo_session

Session

First Party

Session

Used to track session related information

hydra_access_token

Session

First Party

Session

Used to get access to Hydra’s API services

remember_me

Session

First Party

Session

Use to implement the “Remember me” functionality

id_transaction

Session

First Party

Session

Use to maintain ecommerce transaction ID for payment gateways integrations(e.g. Zuora)

SimpleSAMLAuthToken

Session

First Party

Session

Used to handle SSO with SAML Identity Providers

mprtcid_*

Session

First Party

Session

Used to save course rating attempts by users

max_login_attempts_reached_expire_time

Session

First Party

Session

Used to track failed login attempts

failed_login_attempts

Session

First Party

Session

Used to track failed login attempts

reseller_cookie

Session

First Party

Session

Used to track login by resellers

dashlet_display_style_*

Session

First Party

Session

Used to save configuration for legacy (6.9) dashboard widgets

dashlet_display_style_*_public

Session

First Party

Session

Used to save configuration for the dashboard widgets of theme 6.9 (Public Catalog)

userManagementSelectedColumns

Session

First Party

Session

Used to save column configuration in legacy (6.9) user management

userman_selected_grid_columns

Session

First Party

Session

Used to store a custom selection of the selected columns

userman-fancytree-active

Session

First Party

Session

Used to save orgchart node configuration

userman-fancytree-expanded

Session

First Party

Session

Used to save the organization chart node configuration

userman-fancytree-focus

Session

First Party

Session

Used to save the organization chart node configuration

userman-tree-collapse

Session

First Party

Session

Used to save the organization chart node configuration

lorepocat-fancytree-active

Session

First Party

Session

Used to save the organization chart node configuration

lorepocat-fancytree-expanded

Session

First Party

Session

Used to save the organization chart node configuration

lorepocat-fancytree-focus

Session

First Party

Session

Used to save the organization chart node configuration

grid-filter-waiting-users-course-*

Session

First Party

Session

Used to store a custom selection of the selected columns

hash_route

Session

First Party

Session

Used to encode URLs for redirects handling

AWSALB

Session

Third party

Session

Generated by AWS to handle loading balancing

AWSALBCORS

Session

Third party

Session

Generated by AWS to handle loading balancing. It has an explicit SameSite attribute set because of changes made from Chrome 80 and upwards

d-eu-c-ecs

Session

First Party

Session

Tracks the AWS region and is used internally by Devops Team for diagnostics

cookie_privacy_policy

Session

First Party

Session

Used to hide the Privacy Policy banner when the user has accepted it

improvement_areas_profiling_reminder

Preferences

First Party

Session

Used to toggle the dialog box about the My Areas of Interest channel activation

can-open-improvements-area-dialogs

Preferences

First Party

Session

Used to toggle the skill profiling dialog box of Docebo Discover

e-signature-configuration-prompt

Preferences

First Party

Persistent

Used to toggle dialog box of E-Signature OTP activation

SAML_login_counter

Session

First Party

Session

Used to count SAML Login. Used to count the failed login attempts from the same browser in the last 10 seconds. If the counter reaches 5 then the cookie “SAML_login_disabled” is created to block the redirects to IdP.

SAML_login_disabled

Session

First Party

Session

Used to break loops when there is a wrong configuration of SAML in place. The system, at 5 failed logins within 10 seconds, no longer tries to redirect. The cookie is set when the “SAML_login_counter” reaches 5, disabling the redirects to IdP

SimpleSAMLSessionID

Session

First Party

Session

Stores SAMLSessionId

{appname}.Language

Session

First Party

Session

Used by theme 6.9 to set and restore the platform language

blocksPosition

Session

First Party

Session

Used by theme 6.9 to store the items’ order when manually repositioning dashboard list items

intercom-session-jeycegl2

Session

Third party

Session

Use to implement the real time chat functionality for contacting the support/sales team for LMS administrators.

_pendo_accountId.*

Statistics

Third party

Persistent

Unique platform account identifier used by Pendo to provide statistical data aggregation for the purpose of analyzing the platform usage and improving its design

_pendo_meta.*

Statistics

Third party

Persistent

Anonymized statistical cookie used by Pendo to provide statistical data aggregation for the purpose of analyzing platform usage and improving its design

_pendo_visitorId.*

Statistics

Third party

Persistent

Anonymized statistical cookie used by Pendo to provide statistical data aggregation for the purpose of analyzing platform usage and improving its design

*an_slug

Session

Third party

Session

Used to enable the sending and receiving of NPS Survey through AskNicely from within the LMS platform. Stores a random identifier for the survey. Deleted when the user answers the survey. The start of the cookie name is the email address without any special characters.

*an_reload

Session

Third party

Session

Stores the time to next try displaying the survey. Deleted when the user answers the survey. The start of the cookie name is the email address without any special characters

mktg_user

Session

Third party

Session

Used to track LMS Administrator session related information for Docebo Connect only

_workato_app_session

Session

Third party

Session

Used to track LMS Administrator session related information for Docebo Connect only

session_id

Session

Third party

Session

Used to track LMS Administrator session related information for Docebo Connect only

PHPSESSID

Session

First Party

Session

Used to track session related information for Docebo DLI iframe

FSRV

Session

First Party

Session

Used to identify server in cluster for Docebo DLI iframe

isBenchmarkEnabled

Preferences

First Party

Persistent

Used to save preference to hide or display benchmark for Docebo DLI iframe

dontAskForTimezoneUpdate

Preferences

First Party

Persistent

The cookie is used to store the "Don't ask me again" information to avoid showing the "Prompt users to change their timezone" modal again if the "Don't ask me again" button has been clicked.

timezone_update_dialog_snooze

Preferences

First Party

Persistent

The cookie is used to delay the appearance of the modal of at least 12 hours after the user has clicked on REMIND ME LATER, and have it reappearing at the next page refresh or login after the 12 hours are expired

MOBILE_REQUEST

Session

First Party

Session

The cookie is used to store if the logout request was made by a device mobile or not